Richard L. Rousey

 

Flower Mound, TX     75028cell: (214) 288-8386

https://www.linkedin.com/profile/view?id=36813219email: richardlrousey@verizon.net

 

Telecommunications Professional | Product / Project Specialist

 

·               I help companies get the maximum value out of their investments by delivering well-managed, on time projects.

·               Highly effective communicator, negotiator and team leader that builds long-term, lasting relationships with internal and external customers by establishing a high level of confidence and trust.

·               Strong communication skills that includes providing written and oral testimony to the FCC and 37 individual state Public Utility Commissions.

·               Background in data mapping for back-office ordering, billing and provisioning systems conversions associated with company mergers and CABS system enhancements.

·               Utilize my time and my stakeholder’s time efficiently so that we can focus on the customers needs.

·              Motivated to join a team where my skills can make a positive impact in shareholder values.

 

Education/Certifications

·               Business Administration, North Lake College, Irving, TX (27 credit hours earned 4.0 GPA)

·               Certified Project Manager, Cadence Management Corporation

·               CompTIA Project+ (Certified Project Manager)

·               Six Sigma White Belt

 

Computer Skills

Microsoft Office Word, Excel, PowerPoint, Word, Project 2013, Outlook, Lotus Notes, MapInfo, Bentley MicroStation, SAP/MM (vBuild), VEGA, ICGS, IDDS, CABS, EXACT, WFA/DO, CABS, EXACT, LSR, ASR, Widgets, DB Utility, TIRKS, IDIS, eCRM/Rome, PCGlobes,/SORS, Electronic Gateway, MLVD OVALs, CAIT, CDST, CANOPI, Bulk Load Tool (BLT), SharePoint; SQL

 

Professional Experience

 

09/2011 – 09/2014, Pinnacle Technical Resources (on contract to AT&T)

      Telecom Project Manager

·               Lead Project Manager of the Access Switched Ethernet (ASE) service order creation & distribution processes for four national wireless carriers.

·               Reduced service order errors on initial request submissions increasing first time yield by 40%. 

·               Monitored and controlled technical support and pricing efforts of installation and maintenance requests ensuring the customer’s network was designed according to contractual specifications and billed accordingly.

·               Created & distributed monthly bill verification and firm order commitment reports to greater than 120 internal and external management/executive level stakeholders.

 

06/2009 – 04/2011, Department of Commerce (limited-term position)

      Regional Technician | Project Manager

·               Led the efforts in 16 Local Census Offices (LCOs) to recruit, test, hire and release 18k temporary managers, clerks and field enumerators.

·               Supervised four direct reports and greater than 150 indirect reports.

 

 

Richard L. Rousey (continued)

 

·               Audited eight offices that were behind stated quality assurance goals and objectives, identified process flow discrepancies, created and implemented a corrective course of action.  All eight offices exceeded expectations by the end of their respective operations.

·               Monitored, analyzed and provided process improvement techniques that directly resulted in reducing operational costs by 18% in 16 LCOs.

 

03/2007 – 04/2009, United Information Technologies (on contract to Verizon)

      Curriculum Developer | Instructor

·               Education & Training Program Office Team Lead on the development of a geospatial telecommunication network web mapping application (VEGA). The application won the prestigious GITA Innovator Award.

·               Developed curriculum and trained 750+ Network, Planning & Design Engineers.

·               Acted as Lead Instructor and personally trained 550+ employees on the use of vBuild (SAP/MM)

 

01/2006 – 02/2007, Nursefinders (Physician, Nurse and Allied Healthcare staffing company)

National Accounts Manager

·                                       Increased existing core client sales revenue by 50 % within a 3 month period.

·                                       Pioneered the efforts to establish a dedicated team responsible for all sales, sales support, system/process implementation and lifecycle management of Workforce Solution products to national customer, the efforts of which provided for an influx of $3m of additional gross yearly revenue.

·                                       Recruited, interviewed, tested, hired, trained, scheduled and managed over 100 new full/part time employees used to support client services.

·                                       Managed all human resource functions including payroll, personnel files and the administration of benefits for all Dallas Branch Office employees.

 

12/2004 – 12/2005, United Information Technologies (on contract to Verizon)

Instructor

·                                       Spearheaded training efforts on the Interactive Computer Graphics System (ICGS) and the Interactive Draft Design System (IDDS) as each relates to Fiber-To-The=Premise implementation efforts.

·               Personally trained 500+ Network Planning & Design Engineers on the use of Bentley MicroStation and MapInfo as the systems apply to telecommunications network design, installation/maintenance.

·               Trained 350+ Verizon Linemen/Cable Splicers and Operations Center employees on the use of SAP/MM for the ordering, delivery and tracking of major material items used in the provisioning of the Verizon outside plant network.

 

12/2003 – 12/2004, Personal time off – Parental healthcare provider

 

01/1992 – 10/2003, Verizon

Senior Group Product Mgr. | Senior Product Mgr. | Staff Mgr. Strategic Planning

·               Led eight product implementation and lifecycle management cross-functional action teams, each consisting of a minimum of 20 members.

·               Established meetings with key customers to develop a unique network creation plan that aided in increased yearly revenue of $7m annually.

·               Provided subject matter expert (SME) testimony in AT&T, WorldCom, and Cox Communications Virginia/Federal Commerce Commission (FCC) Interconnection Agreement Arbitration Proceedings successfully winning all outstanding issues.

·               Settled 37 separate and unique contract issues outside of the formal hearing process.

·               Headed cross-functional team efforts to improve metrics and reduce costs by streamlining engineering tasks and automating manual network creation processes. Final results reduced the network creation delivery times by 30 days and drove down provisioning costs by as much as 50%.

 

Richard L. Rousey (continued)

 

·               Acted as a witness representing Product Management and Costing Positions for Verizon in front of the FCC, California, New Mexico, Pennsylvania, Virginia, Rhode Island, Vermont, Maine, New Jersey and S. Carolina Public Utility Commissions.

·               Responsible for ten 2^nd level management direct reports.

·               Proactively worked the regulatory organization to publish the Wholesale Executive Regulatory Report. The bi-weekly report identified the federal as well as each 37 individual state docket as well as the docket details and high-level impact(s) improving departmental awareness and readiness.

·               Developed the Carrier Markets departmental business case for the implementation of Local Number Portability (LNP) and managed a one year effort successfully closing out the project $18m under budget.

·               Responsible for the planning, development and implementation of strategies, business positions and policies related to Carrier Markets Operations ASR/LSR Ordering and Billing in association with the rollout and lifecycle management of LNP.

·               Developed and implemented administrative reports using data query applications and techniques to provide executive management and process owners with key performance results, planning objectives and status updates.

·               Proactively worked the regulatory organization to publish the Wholesale Executive Regulatory Report.  The bi-weekly report identified each state specific and federal docket as well as the details and high-level impact(s) improving departmental awareness and readiness.

·               Developed and managed departmental business case for the implementation of LNP.  The effort took one year and I successfully closed out the project bringing it in $18m under budget.

·               Department lead for CABS data mapping activities of special access and switched usage resulting from merger/acquisition activities.

 

Honors/Awards

·               Department of Commerce Individual Achievement Award (multiple winner)

·               Verizon Team Excellence Award - Presented to the Advanced Services Product Management Team, For accomplishments related to the FCC UNE Remand Order

·               Verizon Team Leadership Award - For developing and leading the Unbundled Network Element Action Team

·               Verizon, Individual Contributor Award - For individual efforts related to Wholesale Individual Case Basis pricing process development